Refund policy

SWELL AV

RENTAL & EVENT PRODUCTION TERMS & CONDITIONS**

Effective Date: Jan 1, 20226

IMPORTANT NOTICE REGARDING THE NATURE OF OUR BUSINESS

Swell AV is a professional audio-visual rental and event production company, not a traditional e-commerce retailer.
Our equipment and services are provided for specific event dates, venues, and scopes of work and require advance scheduling, preparation, labor coordination, and logistical planning.

Accordingly, standard online retail return, refund, and shipping policies do not apply to Swell AV rentals or services.

By accepting a quote, signing an agreement, submitting payment, or taking possession of equipment, Client (“Renter”) agrees to the following terms.

1. CONDITION OF EQUIPMENT

Swell AV exercises reasonable care to ensure all equipment is in good working order prior to release. All equipment is rented AS IS and AS AVAILABLE, with no express or implied warranties as to condition, fitness, or performance.

Equipment is deemed accepted in good condition upon pickup or delivery unless deficiencies are reported before the equipment leaves Swell AV’s control.

All returned equipment is subject to inspection.

2. RENTAL PERIODS & BILLING BASIS

Rental rates are established for daily, weekly, or multi-week periods and are billed based on the time equipment is in the Renter’s possession, whether in use or not.

Rental periods begin at pickup or delivery and end only when equipment is returned, inspected, and accepted by Swell AV.

3. RETURN DEADLINES & LATE FEES

All equipment must be returned by the agreed-upon date and time.

Failure to return equipment on time will result in:

Additional rental charges at Swell AV’s standard published rates
Continued billing until the equipment is returned

Equipment not returned within seven (7) calendar days of the due date will be deemed lost and charged at full current retail replacement value, with no rental credit applied.

Swell AV reserves the right to repossess equipment without notice if contractual terms are violated.

4. SECURITY DEPOSITS & PAYMENTS

A security deposit or credit card authorization may be required.

Deposits are non-refundable within 48 hours of the scheduled event date
All balances must be paid in full prior to equipment release unless otherwise agreed in writing

Late payments may result in:

Loss of discounts
Finance charges of 3.5% per month (or the maximum allowed by law)

5. DELIVERY, SETUP & PRODUCTION SERVICES

Delivery, setup, strike, labor, technical staffing, and event production services are custom, scheduled services and are non-refundable once confirmed.

Delivery and logistics fees are not shipping charges and are quoted separately based on:

Distance
Equipment volume
Vehicle requirements
Labor scope
Venue access and timing

Merchant Center pricing reflects equipment rental only unless otherwise stated.

6. USE, CARE & OPERATION OF EQUIPMENT

Renter agrees to:

Operate equipment only for its intended purpose.
Make no repairs, alterations, or modifications (Including Firmware updates) without express written permission of Swell AV.
Immediately notify Swell AV if the equipment becomes inoperative.
Protect equipment from weather, theft, misuse, or damage.

Spare lamps or accessories must be returned with the corresponding used items. Failure to do so will result in replacement charges.

7. LOSS, DAMAGE & INSURANCE RESPONSIBILITY

Renter assumes full responsibility for the equipment from the moment it leaves Swell AV’s control until it is returned and accepted.

Renter agrees to:

Insure equipment for full replacement value
Provide a Certificate of Insurance upon request
Bear the cost of repair or replacement at Swell AV’s discretion if equipment is lost, stolen, or damaged

8. ASSUMPTION OF RISK

Renter acknowledges that audio-visual, staging, lighting, rigging, electrical distribution, lifts, motors, and related equipment involve inherent risks, including but not limited to:

Bodily injury or death
Property damage
Electrical shock
Falls or collisions
Equipment misuse or failure

Renter voluntarily assumes all such risks associated with the use or presence of the equipment.

9. RELEASE OF LIABILITY

To the fullest extent permitted by California law, Renter releases Swell AV, its owners, employees, agents, and contractors from claims arising out of Renter’s possession or use of the equipment, except where prohibited by law.

This release applies to equipment including but not limited to:

Sound systems
Lighting
LED Video walls
Stages
Truss and rigging
Chain motors
Electrical distribution
Lifts and ladders
Drapery and hardware

10. INDEMNIFICATION

Renter agrees to indemnify, defend, and hold harmless Swell AV from any claims, damages, losses, liabilities, or expenses (including attorney’s fees) arising from Renter’s use, possession, transport, or operation of the equipment or services provided.

11. NO RETURNS & NON-RETURNABLE ITEMS

All rentals are final once released.

The following are non-returnable under any circumstances:

Lamps, gels, tape, paint, consumables
Custom or modified items
Special-order equipment

Authorized returns, if approved in writing, may be subject to a 20% restocking fee or actual costs incurred, whichever is greater.

12. EQUIPMENT HANDLING REQUIREMENTS

All cables must be returned properly coiled and secured
Drapery must be clean, dry, folded, and placed in appropriate bags
Tape, staples, or fasteners may not be used on drapery

Improper handling may result in cleaning, repair, or labor charges.

13. IDENTIFICATION & PAYMENT METHODS

Renter must provide:

Valid government-issued photo ID
Matching credit card (debit cards not accepted)

Payments by credit card may be subject to a 3.5% administrative processing fee.

14. GOVERNING LAW

This Agreement shall be governed by and interpreted under the laws of the State of California.

15. ENTIRE AGREEMENT

This document constitutes the entire agreement between the parties and supersedes all prior agreements, representations, or understandings.

Swell AV
12869 Temescal Canyon Rd, Suite B
Corona, CA 92883
(951) 704-5410
support@swellav.com